Consumer Law - Complex Issues Simplified

Introduction

Consumer law is both increasingly important and complex and is soon to see the introduction of fining powers of up to 10% of global turnover.

This course provides a clear and concise guide to the key rules and the proposed changes and applies the knowledge gained through a series of practical exercises.

What You Will Learn

This seminar will cover the following:

Supply of Goods, Digital Content and Services

• Overview of the Consumer Rights Act 2015
• Summary of the key statutory rights and remedies
• Reversal of the burden of proof

Unfair Terms

• Incorporation of terms
• Test of ‘unfairness’
• Core terms exemption
• Meaning of ‘transparent’ and ‘prominent’

Distance Selling

• Overview of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
• Meaning of ‘distance contracts’
• Information requirements
• Cancellation rights

Unfair Commercial Practices

• Overview of the Consumer Protection from Unfair Trading Regulations 2008
• General and specific prohibitions
• Schedule of unfair practices
• Civil and criminal enforcement

Collective Proceedings

• Key features of collective proceedings orders
• Recent caselaw

UK Consultation

• Proposed fining powers
• Fake reviews, dark patterns and sludging