Effective Handling of Complaints to the Financial Ombudsman Service - A Snapshot

Introduction

The Financial Ombudsman Service (‘FOS’) is going through a period of significant organisational change including the recent announcement of a new Chief Executive Officer.

That will have implications for those involved in bringing or defending complaints at the FOS.

This short webinar will focus upon the key points to bear in mind when handling complaints at the FOS in order to maximise the possibility of a successful outcome.

What You Will Learn

This webinar will cover the following:

• Recent organisational changes in the FOS and their practical relevance to you
• The complaints process from start to finish
• The basis of decision-making by the FOS which is often not properly understood
• Practical tips and guidance on improving your chances of success
• The interaction of the FOS with the FCA and related regulatory implications
• The latest trends and current data

This pre-recorded webinar will be streamed at 12:30pm on Thursday 1st December 2022 and will remain available to view by delegates who have registered by then for 90 days.