Fitness for Purpose, Right to Reject & Refunds - The Key Consumer Rights
Type | Speaker | CPD Hours | Level |
---|---|---|---|
Webinar
|
1.00 | Introduction |
Course Outline
Introduction
This webinar sets out a summary of the key rights and remedies available in respect of the supply of goods, services and digital content to consumers.
There is also a brief summary of the enhanced consumer measures now available to enforcement bodies in certain circumstances together with some examples of their usage.
What You Will Learn
This webinar will cover the following:
Sale of Goods
- Consumer rights - satisfactory quality; fitness for particular purpose; as described; match a sample; right to supply; match a model
- Consumer remedies - short term right to reject; repair; replacement; right to price reduction; final right to reject
- Burden of proof
- Returns policies - who pays for returning faulty goods?
Services
- Consumer rights - reasonable care and skill; reasonable price; reasonable time period; information about trader to be binding
- Consumer remedies - right to price reduction; right to repeat performance
Digital Content
- Definition and application of the rules
- Rights and remedies
- Compensation where device of content is damaged
Enhanced Consumer Measures
- Redress
- Compliance
- Choice
- Enforcement examples
This webinar was recorded on 22nd June 2021
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Webinar | On Demand
Individual | 1hr
Fitness for Purpose, Right to Reject & Refunds - The Key Consumer Rights
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ON DEMAND | 1hr | Individual |