Consumer Rights & Remedies - Live with Keith Markham

Introduction

This live broadcast session sets out the key rights and remedies available in respect of the supply of goods, services and digital content to consumers. The enhanced consumer measures available to enforcement bodies and the proposed introduction of a new fining power up to 10% of turnover will also be discussed. The session also includes an overview of the collective proceedings regime and proposed changes to this.

What You Will Learn

This live and interactive session will cover the following:

Sale of Goods

• Consumer rights - satisfactory quality; fitness for particular purpose; as described; match a sample; right to supply; match a model
• Consumer remedies - short term right to reject; repair; replacement; right to price reduction; final right to reject
• Burden of proof

Services

• Consumer rights - reasonable care and skill; reasonable price; reasonable time period; information about trader to be binding
• Consumer remedies - right to price reduction; right to repeat performance

Digital Content

• Definition and application of the rules
• Rights and remedies
• Compensation where device of content is damaged

Enhanced Consumer Measures

• Redress
• Compliance
• Choice

Collective Proceedings

• Summary of the existing regime
• Discussion of key case law

UK Consultation

• Proposed introduction of fining powers
• Proposed changes to the collective proceedings regime

Recording of live sessions: Soon after the Learn Live session has taken place you will be able to go back and access the recording - should you wish to revisit the material discussed.